> ## Documentation Index
> Fetch the complete documentation index at: https://docs2.travtus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Community Summary

## **How to get there**

**To get to a community page**, you can click on its name from alerts within the **Newsfeed**, or by selecting **Communities** from the menu in the top right then selecting a specific community from the list.

<img src="https://mintcdn.com/travtus-33/36YTU5YCNjti7vlR/images/communitysummary.png?fit=max&auto=format&n=36YTU5YCNjti7vlR&q=85&s=c2d1772cf186ccbc07620f6a4be76697" alt="Communitysummary Pn" title="Communitysummary Pn" style={{ width:"55%" }} width="508" height="988" data-path="images/communitysummary.png" />

## **How to interpret**

Underneath the community name, you'll see the current [****<u><u><u>community score and rating</u></u></u>****](https://docs2.travtus.com/features/communities/community-scoring-and-trending), and, if applicable, the **review score** (this is an aggregation of all historic review data we have for this community).

The first page you'll see when clicking on a community breaks down the data related to that community into:

* **Reviews**: a summary of any reviews customers have left for the community \[Note this is only available if you are sending this data source. Please [<u>get in touch</u>](mailto:support@travtus.com) if you'd like to discuss how to do this].
* **Complaints**: anything our models identify in your data as a complaint
* **Risks**: anything our models identify as physical or safety risks to the community
* **Escalations**: a need to escalate can be due to the seriousness of the issue, risk or customer frustration
* **Summary**: an overview of the themes in the community

Use this page and the community score as a way of **quickly getting up to speed with what's been going on in the community**.

💡**Tip**: Note that the data on this page will show data relating to either the last 30 days or the last 7 days, depending on what time filter you have selected.

<img src="https://mintcdn.com/travtus-33/BbquytAFybLqihed/images/tiptimefilter.png?fit=max&auto=format&n=BbquytAFybLqihed&q=85&s=5c2ca2d20e4d9347703607bb46abd3ad" alt="Tiptimefilter Pn" title="Tiptimefilter Pn" style={{ width:"41%" }} width="452" height="437" data-path="images/tiptimefilter.png" />

Clicking the **Share** button at the bottom will offer you two options:

* **Copy**: this copies the text to your clipboard so that you can paste into your chosen form of communication: this can be useful if you want to send it in an instant messenger or use it as part of a report.
* **Email**: this will open your chosen mail provider with the text already contained in the body of the email. Use this if you just want to quickly share the information with a colleague.
