> ## Documentation Index > Fetch the complete documentation index at: https://docs2.travtus.com/llms.txt > Use this file to discover all available pages before exploring further. # Industry Benchmarking We've introduced the ability to see not only how a community is comparing to your company average but also the industry average, allowing you to benchmark against others and gain an understanding of what your peers are doing. ## **How does industry benchmarking scoring work?** The**Industry Benchmark Score** is calculated by examining communications across all our customers; we crunch through over 50,000 messages per week to establish an industry average performance for a community. This score focuses on: * Volume and nature of **complaints** * Number of **escalations** (due to unresolved issues or matters of high urgency) * Issues causing **property risk** * Frequency and severity of **customer concerns** * Challenges in the **collections** process * Volume of **support requests** (including repeat requests) * Problems stemming from the **technology** being used We aggregate the score across all customers **on a weekly basis.** ## **Where can I see it?** On the chart on the Trending page of a community card, you will see: * a **solid** line showing you how the **score of this specific community** has changed over the last period (selected in your date filter in the top right of the page); * a **dashed** line showing you the **average** community score for the **company** over that period; * a **dotted** line showing you the **average** community score for the **industry** over that period. Communityscore Pn