> ## Documentation Index > Fetch the complete documentation index at: https://docs2.travtus.com/llms.txt > Use this file to discover all available pages before exploring further. # Tracked Goal Overview ## **How to get there** By clicking on a user goal (such as "I Want To Create A Maintenance Task") anywhere in the Gateway, you can reach a page showing you **how that goal has trended over time** and allowing you to filter to **drill down further**. Places that you can access these goals include: * Insights > Tracked Goal (if you've already selected a goal to track) * Insights > Top Customer Goal * Community > Top Resident Goals * Latest News > any item that's Trending Trackedgoal Pn ## **How to interpret** This chart shows you **how something a customer wants to achieve** (e.g. disputing a charge, giving notice to vacate, creating a maintenance task, etc) **has** **trended over time**. You can use the information to inform areas for improvement or general focus and actions for your teams - for example, if there is an upwards trend in needing technical support, this might point towards a more global issue with your customer-facing tech systems. Don't forget,**you can always ask search if you want to find out more** - try "are we having companywide issues with tech" or "which systems are people complaining about the most". On the page, you'll see: * a **count** of occurrences over the period * a **trend** comparing the count to that of the **previous period** * a chart with a **trend over time** showing how the goal has trended vs the baseline: this is based on the **volume of occurrences of that goal**, i.e. how many reports of it we have seen from your customers, versus the median volume of occurrences of that goal over the past 90 days * a **summary** describing what the chart is showing and giving a view of the lower level customer conversations and a list of communities where we've seen this goal be reported the most (or if you are looking at a goal within a specific community, you will simply see this community's name above the goal title in the top left) You can filter the chart by community, granularity (e.g. by day/week/month) and channel. 💡**Note**: **Everything** on the page is **adjusted based on the date range** you've selected in the date filter (calendar icon in the top right).