> ## Documentation Index
> Fetch the complete documentation index at: https://docs2.travtus.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Customer Experience
## **Problem Statement:**
## ***"I want to know what customers care most about right now."***
## **Gateway User Journey**
A good starting point for answering this question is to **use search** to ask the question directly "what do customers care most about right now?". Let's say the response highlights the following themes:
* Updates and Information Requests
* Immediate or Urgent Responses
* Pricing and Lease Terms
Your next steps could be to delve further into each one - perhaps asking where this is coming up most or getting specifics on the types of updates or responses.
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Another good place to start is the Top Goals -
1. Navigate to **Insights** (accessed via the menu in the top right) >**Top Customer Goal**
2. Here you will see a list of the ****top 50 things thatcustomers are contacting about**** ; this can help inform things like new initiatives in the services offered to your customers, or product features in the resident portal.
## **Problem Statement:**
## ***"I want to know what the most important features for our resident portal are."***
## **Gateway User Journey**
You can also use the **Top Goals** to inform your roadmap prioritisation.
1. Navigate to **Insights** (accessed via the menu in the top right) >**Top Customer Goal**
2. Here you will see a list of the ****top 50 things thatcustomers are contacting about**** ; this can help inform things like new initiatives in the services offered to your customers, or product features in the resident portal.
For example, if submitting insurance details is happening a lot then it makes sense to ensure this process is as seamless as possible within the resident portal or app - perhaps focusing on automating it altogether. You can also use search to ask "what are people saying about submitting their insurance details?"