Below is our standard data structure for an email message:
​
conversation_id
string
default:"none"
Unique Identifier for the chain of messages or conversation.
​
message_id
string
default:"none"
Unique identifier for the individual message.
​
created_at
string
default:"none"
The data time that the message was created. Expects ISO format, e.g. 2023-01-01T00:00:00.
​
portfolio_id
string
default:"none"
The Travtus Unique Identifier for the community.
​
subject
string
default:"none"
The email Subject Line.
​
message_text
string
default:"none"
The body text of the message.
​
first_name
string
default:"none"
The first name of the sender.
​
last_name
string
default:"none"
The last name of the sender.
​
sender_ext_ref
string
default:"none"
The unique identifier from the clients system of record.
​
phone_number
string
default:"none"
The senders phone number.
​
email_address
string
default:"none"
The senders email address.
​
sent_to_email_address
string
default:"none"
The email address the email was sent to.
​
message_direction
string
default:"none"
The direction of the message - whether it was sent inbound from a customer or outbound to a customer.