Messages
Emails
Messages
Emails
Below is our standard data structure for an email message:
Unique Identifier for the chain of messages or conversation.
Unique identifier for the individual message.
The data time that the message was created. Expects ISO format, e.g. 2023-01-01T00:00:00.
The Travtus Unique Identifier for the community.
The email Subject Line.
The body text of the message.
The first name of the sender.
The last name of the sender.
The unique identifier from the clients system of record.
The senders phone number.
The senders email address.
The email address the email was sent to.
The direction of the message - whether it was sent inbound from a customer or outbound to a customer.