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Introduction
Welcome to the Travtus Technical Documentation site.
Deployment Guide
File Uploads
Uploading Data to the Travtus Platform
Data Types & Data Structure
Communities
Units
Vacancies
Resident
Users
Messages
Emails
SMS
Chat Messages
Call Recordings
Reviews
Data Feeds
Chat Widget Deployment
Embedded Gateway
3rd Party Integrations
Travtus API & Webhook
Request Access
API License Agreement
POST
Authentication
Webhook
Data Types & Endpoints
Miscellaneous
Chrome Extension
Glossary
Glossary
Messages
Emails
Below is our standard data structure for an email message:
conversation_id
string
default:
"none"
Unique Identifier for the chain of messages or conversation.
message_id
string
default:
"none"
Unique identifier for the individual message.
created_at
string
default:
"none"
The data time that the message was created. Expects ISO format, e.g. 2023-01-01T00:00:00.
portfolio_id
string
default:
"none"
The Travtus Unique Identifier for the community.
subject
string
default:
"none"
The email Subject Line.
message_text
string
default:
"none"
The body text of the message.
first_name
string
default:
"none"
The first name of the sender.
last_name
string
default:
"none"
The last name of the sender.
sender_ext_ref
string
default:
"none"
The unique identifier from the clients system of record.
phone_number
string
default:
"none"
The senders phone number.
email_address
string
default:
"none"
The senders email address.
sent_to_email_address
string
default:
"none"
The email address the email was sent to.
message_direction
string
default:
"none"
The direction of the message - whether it was sent inbound from a customer or outbound to a customer.
Users
SMS
Assistant
Responses are generated using AI and may contain mistakes.